Shipping policy
Effective Date: May 27, 2026
Last Updated: August 12, 2026
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Total Delivery Time = Processing Time + Shipping Time
Processing Time:
We process and prepare ready-to-ship orders within 3 - 7 business days. Please note that our daily order cut-off time is 6:00 PM PT. Orders placed after this time will begin processing on the next business day. During peak seasons, holidays, or promotional periods, processing time may be extended slightly.
Shipping Time (United States):
• Standard Shipping: 5 - 10 business days
Total Delivery Window:
You can expect to receive your order within 8 - 17 business days from the date of purchase.
Shipping Origin & Carriers:
We operate a dual-hub fulfillment system. All items are manufactured at our headquarters in China and shipped via reliable international and local carriers (such as Yanwen and standard postal services) directly to your US address. We also operate a dedicated US Operations Center to ensure smooth tracking and localized support. We currently ship exclusively to the United States.
Please note that we are actively working on integrating additional shipping methods to offer you more choices in the near future.
HOW MUCH DOES SHIPPING COST?
We offer the following shipping rates for orders within the United States:
1. Orders between $0.01 and $58.99 USD (after discounts):
• Shipping Fee: $7.00 USD
• Total Delivery Window: 8 - 17 business days
2. Orders of $59.00 USD and above (after discounts):
• Shipping Fee: FREE
• Total Delivery Window: 8 - 17 business days
Tax Information:
All product prices listed on our website are net prices in USD (excluding tax). Because US tax laws vary by region, any applicable US State Sales Tax will be calculated dynamically on the checkout page based on your specific shipping address. The total amount at checkout is final.
TRACKING YOUR ORDER
You will receive an automated shipping confirmation email with tracking information once your order has been dispatched from our warehouse.
Please allow 1-2 business days for tracking details to update in the carrier's system after receiving your confirmation email.
Please keep in mind that delivery timeframes may occasionally vary due to:
• Inclement weather conditions
• Carrier service delays
• Public holidays
• High-volume shipping periods
ORDER DELAYS OR ISSUES
In rare circumstances, if an item does not pass our quality inspection process, we may need to replace the item before shipping to ensure you receive a product that meets our standards. In such cases, we will notify you promptly of any expected delays.
QUESTIONS?
If you have any questions about your order status, tracking information, or our shipping policies, please don't hesitate to contact our customer support team:
• Email: support@z-axiswear.com
• Phone: +1 510-389-7518
• Monday – Friday: 9:00 AM – 6:00 PM PT
• Response Time: We will respond within 1–2 business days.
• Weekend Inquiries: Messages received on weekends or holidays will be addressed on the next business day.
• Legal Entity: Shangrao Wuyang E-Commerce Co., Ltd.
• Registered Address: Building 24, Jiangxi Huigu Sanitary Ware Industrial Park, south of Industrial 19th Road, Industrial Park, Yanshan County, Shangrao City, Jiangxi Province, 334500, China
• US Operations & Support Center: 4PX US Operations Center, 18800 Amar Rd, Bldg C, Walnut, CA 91789, USA
We're here to help and appreciate your business!