Return & Refund policy

Effective Date: May 27, 2026
Last Updated: July 21, 2026

At Z-Axis Wear, operated by Shangrao Wuyang E-Commerce Co., Ltd., we strive to provide high-quality contemporary women's clothing and a seamless shopping experience. If an issue arises with your order, we are here to provide a quick, transparent, and worry-free resolution.

POLICY AT A GLANCE
• Return Window: 20 calendar days from the date of delivery.

• Restocking Fee: $0.00 USD (We do NOT charge any restocking, handling, or processing fees).

• Return Authorization Required: Yes. Customers MUST contact official support before returning any item. Do not send back packages without prior approval.

• Fault/Error Allocation:

  • Our Error (Defective/Wrong Item): We bear ALL costs (return shipping, import customs clearance fees/duties, and original shipping costs).

  • Customer Choice (Change of Mind/Wrong Size Selected): Customer bears return shipping and any applicable customs/import clearance costs. Original shipping fees are non-refundable.

    • Refund Timeline: Processing and account reflection will be completed within 14 calendar days after receipt of the returned item.

  1. RETURN ELIGIBILITY & CONDITIONS

To be eligible for a return and refund, your item must meet the following strict conditions:

• The request is initiated within 20 calendar days of the tracked delivery date.

• The item is unused, unworn, unwashed, unaltered, and in its original condition.

• All original tags, labels, and packaging remain completely intact.

• Valid proof of purchase (order number or email receipt) is provided.

WE ACCEPT RETURNS FOR:

• Damaged, defective, or flawed items upon arrival.

• Materially different items from what was presented on our website.

• Incorrect items dispatched by our warehouse (e.g., wrong size, color, or style).

WE DO NOT ACCEPT RETURNS FOR:

• Items returned without prior customer support contact or authorization.

• Packages rejected or refused by the recipient at delivery without prior agreement.

• Inaccurate address information provided by the customer leading to delivery failure.

• Items showing signs of wear, washing, alteration, or normal wear and tear.

  1. HOW TO INITIATE A RETURN (STEP-BY-STEP)

Please DO NOT privately ship items back to the address on the parcel or refuse delivery. Unauthorized returns will be rejected and are non-refundable.

• Step 1: Contact Customer Support

Email support@z-axiswear.com within 20 calendar days of delivery with your order number, reason for return, and clear photos/videos if the item is defective or incorrect.

• Step 2: Receive Return Authorization & Address

Upon verification, our support team will issue a Return Authorization and provide you with the exact designated return warehouse address (and a prepaid shipping label if it is our error).

• Step 3: Dispatch & Track

Pack the item securely in its original packaging and ship it to the authorized return address. Please retain your tracking receipt.

  1. FEES & RETURN SHIPPING COST ALLOCATION

Restocking & Processing Fees:

• $0 USD. We do NOT charge any restocking or administrative fees for processing your return. (Note: Restocking fees are separate from return shipping costs).

Shipping & Customs Fee Allocation:

• If the return is due to OUR ERROR (e.g., damaged, defective, or incorrect item sent):

Z-Axis Wear bears full financial responsibility. We will cover all return shipping costs, clear any associated import customs duties and clearance fees, and issue a full refund (including original outbound shipping charges). Alternatively, a free replacement can be arranged upon agreement.

• If the return is due to CUSTOMER CHOICE (e.g., change of mind, wrong size or color selected):

The customer is responsible for all costs associated with returning the item, including standard return shipping fees and any international customs/import clearance duties incurred during return transit. Original shipping fees are non-refundable.

  1. ORDER CANCELLATION POLICY

• You may request to cancel your order at any time before it has been dispatched. Contact support@z-axiswear.com immediately with your order number.

• Once an order has been shipped and a tracking number is generated, it cannot be canceled. In this case, please receive the package and follow our Return Policy to process a standard return. No cancellation fees apply.

  1. REFUND PROCESSING & TIMELINE

Once your returned item is received at our facility and passes quality inspection:

• Refund Method: All refunds will be issued directly back to your original payment method (e.g., PayPal).

• Timeframe: The entire refund process—from parcel receipt, inspection, processing, to the funds fully reflecting in your account (including processing time by PayPal and financial institutions)—will take NO MORE THAN 14 CALENDAR DAYS.

• Email Notification: You will receive an automated email confirmation as soon as your refund has been successfully issued.

• Delayed Refunds: If you have not received your refund after 14 calendar days from the date your return package was delivered to us, please contact us immediately at support@z-axiswear.com for priority resolution.

  1. DISCLAIMERS & LEGAL COMPLIANCE

• All sales become final after 20 calendar days from the delivery date.

• Z-Axis Wear reserves the right to amend this policy in accordance with relevant laws and consumer protection standards.

CUSTOMER SUPPORT & CONTACT INFORMATION

If you have any questions regarding returns, refunds, or order status, please reach out to us:

• Brand / Digital Storefront: Z-Axis Wear

• Customer Support Email: support@z-axiswear.com

• Phone: +86 151 9828 3657

• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM PT (Closed on weekends and public holidays)

• Response Time: Within 1–2 business days.

Legal Company Information:

• Company Name: Shangrao Wuyang E-Commerce Co., Ltd.

• Registered Address: Building 24, Jiangxi Huigu Sanitary Ware Industrial Park, south of Industrial 19th Road, Industrial Park, Yanshan County, Shangrao City, Jiangxi Province, 334500, China